iOS first message from agent is not shown in the messenger screen | Community
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iOS first message from agent is not shown in the messenger screen

  • February 3, 2026
  • 2 replies
  • 105 views
C

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back to the dashboard and returns to the chat. This same issue previously occurred in the Android SDK but was resolved with a version update. I attached a video of it. We are using 19.4.1 swift package version.

    2 replies

    D
    Intercom Team
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    • Dara KIntercom Team
    • Intercom Team
    • March 6, 2026

    Hey ​@Canberk Gulluoglu we’re now on version 19.5.3 for the iOS SDK. If you haven’t already please update the version you are using to the latest and see if the issue persists.

    C

    Hey ​@Dara K, unfortunately we are still seeing the issue even with the 19.5.3 update.

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