iOS first message from agent is not shown in the messenger screen | Community
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iOS first message from agent is not shown in the messenger screen

  • February 3, 2026
  • 5 replies
  • 812 views
C

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back to the dashboard and returns to the chat. This same issue previously occurred in the Android SDK but was resolved with a version update. I attached a video of it. We are using 19.4.1 swift package version.

Best answer by Sean Meade Forum Support Lead

Just a general update on this for anyone having similar issues, you will need to upgrade your app to version 19.5.4.6. We have released an update that should cover that issue.

    5 replies

    D
    Intercom Team
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    • Dara KIntercom Team
    • Intercom Team
    • March 6, 2026

    Hey ​@Canberk Gulluoglu we’re now on version 19.5.3 for the iOS SDK. If you haven’t already please update the version you are using to the latest and see if the issue persists.

    C

    Hey ​@Dara K, unfortunately we are still seeing the issue even with the 19.5.3 update.

    C

    This is still happening for 19.5.7. Any updates on the issue?

    S
    Intercom Team
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    Hi ​@Canberk Gulluoglu. Seán here from the Fin technical support team 👋 We may need to have our team dig into this.

    I have forwarded your issue to the Customer Support team on your behalf using the forum ticket escalation feature, the team will get back to you as soon as they can. Thank you! 

    S
    Intercom Team
    Forum|alt.badge.img+6

    Just a general update on this for anyone having similar issues, you will need to upgrade your app to version 19.5.4.6. We have released an update that should cover that issue.

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