iOS push notifications aren't sending on Intercom's Cordova SDK | Community
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iOS push notifications aren't sending on Intercom's Cordova SDK

  • January 9, 2022
  • 1 reply
  • 66 views
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Hello, I am trying to integrate intercom-cordova plugin to an app. Everything works fine except the push notifications on iOS. When the app starts the pop up for permission is displayed but after that no notifications are received when the app is running on background. I have followed the documentation for setting up everything. Is there something more specific that is not mention there (in the docs) for iOS?

Btw the app is using capacitor but this should not be the problem or I am wrong?

 

Plugin version: 10.2.0

Xcode version: 12.5

iOS version: 14.5

ionic/angular: 5.0.0

capacitor/ios version: 2.4.1

 

Best answer by Eric Fitz

Hey @user2165​, I'd recommend contacting our Support team directly via the Messenger in your Intercom workspace here, as they'd be best placed to help you with this particular query.

1 reply

Eric Fitz
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  • Eric FitzEmployee
  • Employee
  • Answer
  • January 10, 2022

Hey @user2165​, I'd recommend contacting our Support team directly via the Messenger in your Intercom workspace here, as they'd be best placed to help you with this particular query.

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