iOS SDK: Xcode 15 requirement for installation?

Question

I'm trying to install the iOS SDK and have been following the provided guide. However, when I click the "Check Installation" button at the end, it doesn't seem to register as installed. I'm currently using Xcode 16.4 with an iOS 18.5 simulator.I noticed that the SDK's README mentions Xcode 15 as a requirement. Is this version required only for installation, or is it also necessary for Intercom to function correctly? Additionally, will support for Xcode 16 be available soon?This could be a blocker for us, as Xcode 15 isn't compatible with macOS Sequoia 15.5.

Jacques Reynolds · Accepted Answer

Hey ​@Daniel_E👋 Jacques here from Intercom Support. I hope all is well today!You are correct - Xcode 15 is required for both installation and ongoing use of the Intercom iOS SDK. Xcode 16 is not yet supported, and there are no official workarounds for customers on macOS Sequoia 15.5 who cannot install Xcode 15.This is a known blocker, and the only current solution is to use a compatible macOS/Xcode 15 environment. We have no exact timeline to introduce this update, but it will be added at some point in time.What I can do for you here is flag this and submit it as feedback to our R&D Team to make them aware that this is impacting you.Also feel free to reach out to our support team via the messenger to flag it there with them to get extra eyes on this👀

Intercom Engineering · Answer

Hi ​@Jacques Reynolds,Thanks again for your support.We’ve done some further investigation and managed to get the Intercom iOS SDK and the Messenger working by setting up a separate workspace using a trial account in the US region. This allowed us to validate basic functionality using Xcode 16.However, we believe there may be a bug affecting authentication in ourproduction workspace. On iOS, we’re experiencing inconsistent login behavior — we occasionally log in successfully, but are then immediately logged out. Additionally, when attempting to access the Intercom Messenger, we receive a403 Forbiddenresponse.We’re also seeingauthentication issues on our Android platform, whichpreviously workedwithout problems. This suggests the issue may be related to our production workspace configuration or backend integration.Given this, we’d really appreciate somepersonalized supportto help us troubleshoot and resolve the issue.Would it be possible to connect with someone from your technical or solutions team for a quick session?Looking forward to your response.Best regards,Daniel fromSitoo

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