[iOS] The app crashes on the chat screen after trying to attach mp4 format video file

Question

*Environment:*iOS 17.0.3, iPhone 11 Pro.Crash log - intercomSDK_AFQueryStringPairsFromKeyAndValue + 95052*Preconditions:*Filename - RPReplay_Final1696071858 3.MP4File Forman - MPEG-4 movieFile size - 127,9 MB *Steps to reproduce:*Open intercome chat	Attach big mp4 file *Actual result:*The app crashes*Expected result:* If file’s size is too big, an error like “you can attach up to 100mb” appears

Eden · Accepted Answer

Hi @Welltech Apps👋 Eden from the support engineer team here.This looks like it will require more investigation with the support team. I see that you started a conversation about this issue in the Messenger and a support teammate responded. In order to best get to the bottom of this issue, please respond there and we can continue troubleshooting with you!👍

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