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[iOS] The app crashes on the chat screen after trying to attach mp4 format video file

  • 9 October 2023
  • 1 reply
  • 72 views

*Environment:*

iOS 17.0.3, iPhone 11 Pro.

Crash log - intercomSDK_AFQueryStringPairsFromKeyAndValue + 95052

*Preconditions:*

Filename - RPReplay_Final1696071858 3.MP4

File Forman - MPEG-4 movie

File size - 127,9 MB

 

*Steps to reproduce:*

  1. Open intercome chat
  2. Attach big mp4 file 

*Actual result:*

The app crashes

*Expected result:*

 

If file’s size is too big, an error like “you can attach up to 100mb” appears 

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Best answer by Eden 11 October 2023, 21:29

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Hi @Welltech Apps 👋 Eden from the support engineer team here.

 

This looks like it will require more investigation with the support team. I see that you started a conversation about this issue in the Messenger and a support teammate responded. In order to best get to the bottom of this issue, please respond there and we can continue troubleshooting with you! 👍

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