Language override not working on android | Community
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Language override not working on android

  • April 3, 2026
  • 1 reply
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Hi. I tested this on both android and ios and it seems to me that setting languageOverride on android doesn’t work whereas on ios it does. 
I tested this on both platforms with same user
Changed language from english to french on android
Restarted app and help center was still in english
Checked that user in intercom and language override was still english
I then changed language on ios
Checked that user in intercom and language override was now french
Restarted Android app and both apps now show help center in french 
We are using React native 

Best answer by Karla T

Hi ​@Product Access 👋  Karla here from the community team here! 

I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly.

1 reply

Karla T
Intercom Team
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  • Intercom Team
  • Answer
  • April 5, 2026

Hi ​@Product Access 👋  Karla here from the community team here! 

I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly.