Feature Request: Support languageOverride for Help Center Classifications in Mobile SDKs
Product Area: Mobile SDKs (iOS/Android/React Native)
Current Behavior: When using languageOverride to set a user's preferred language in mobile SDKs:
- ✅ Messenger UI respects the language override
- ✅ Article content displays in the correct localized version
- ❌ Help Center classifications (collections and sections) do not respect
languageOverride- they display based on device OS language instead
Expected Behavior: Help Center classifications should respect the languageOverride attribute consistently, matching how article content and Messenger UI already work.
Use Case: Our app (Edara ERP) supports English and Arabic with in-app language switching independent of device settings. Users can select Arabic while their device is set to English. When they access Help Center:
- Articles correctly show in Arabic
- But collection/section titles remain in English (device language)
This creates a confusing mixed-language experience in Help Center navigation.
Business Impact:
- Poor UX for RTL language users who prefer app language over device language
- Inconsistent localization undermines trust in support content
- Common pattern in enterprise apps serving multilingual regions (MENA, EU)
Suggested Solution: Extend languageOverride support to Help Center classification display in mobile SDKs, matching current web SDK behavior.