Hi.
This is on both Android (1.16.0) and iOS (18.7.2).
When I start a conversation with the AI chatbot and use one of our predefined quick replies I need to wait until the textfield appears and then send a new text message or send a GIF before the AI reacts to the first quick replie I sent. This feels like a bug in the implementation and of course the chat should start right away if the user uses the quick replie feature,
Answered
QuickReplies - Conversation not started when using quick replies.
Best answer by Ryan Parker
Hey
It sounds like you might be referring to reply buttons in a Workflow? If so, Fin won’t kick in until the user asks a question by typing in the Messenger. If you want a pre-set answer to send out to a user based on the button they select, you can build that directly into your workflow like so:
Hope that helps!
+3- Intercom Team
- Answer
Hey
It sounds like you might be referring to reply buttons in a Workflow? If so, Fin won’t kick in until the user asks a question by typing in the Messenger. If you want a pre-set answer to send out to a user based on the button they select, you can build that directly into your workflow like so:
Hope that helps!
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