Edition 3 of our 2026 planning series

Hey everyone – in the most recent edition of our 2026 planning series our VP of Support, Declan Ivory, dives deeper in the four foundational AI roles that are already showing up inside the teams who are scaling AI the fastest.

Inside this edition you'll learn what these roles look like in practice:
 • What they do
 • How they work together
 • Why they're crucial to your AI performance
 • And how you can get started, even without new headcount

Here’s the operating loop that turns those roles into a high-performing AI system:
1. AI ops lead → Identifies performance gaps and drift
2. Knowledge manager → Fixes inaccuracies and missing content
3. Conversation designer → Improves clarity, tone, and flow
4. Automation specialist → Teaches the system to take action

Each role makes the next one more effective. Each improvement compounds the system.I

If you want to follow along, you can read the full article on our blog, follow the new LinkedIn newsletter, or pop your email here and get it straight to your inbox.

Shout if there’s anything you’d like to see covered, or if you’ve got a POV to add!