Hey folks – sharing something I hope will be useful for anyone in 2026 planning mode.
Our VP of Support, Declan Ivory, has started a short 5-week series on how support orgs are shifting in the AI era. He’s in a unique spot driving these changes inside our own org and working with a huge number of support leaders doing the same in other companies, so a lot of common patterns and pain points keep surfacing.
Week 1 covers the mindset shifts that need to happen before you get into org charts, roles, or systems.
If you want to follow along, you can read it on our blog, follow the new LinkedIn newsletter, or pop your email here and get it straight to your inbox.
Shout if there’s anything you’d like to see covered, or if you’ve got a POV to add!
