Outbound

With iOS 15, Apple blocks the tracking of email opens in the Apple Mail app. MacOs and iPadOS coming (read more). That means we'll lose significant data at the open rate level.  The problem…To keep our deliverability healthy, we don’t email people who didn’t open our emails in the last 365 days. That means a lot of people, who actually open our emails, will be excluded from our audiences, as Intercom will think they never opened an email.  What alternative ways do we have to keep our email list clean, without using this open email event? Thanks!

Why is it that Intercom "cuts" a logo or added picture in half in emails? I have talked with support about this a couple of months ago but it is still happening. This is happening when reveived in Outlook.

Is it possible to use the layout tool in the dynamic content section?

Hi, is it possible to insert images side by side in posts or surveys? I want to have different links behind them but when I add additional images they just sit underneath and there's no obvious way to make them sit side by side.

1) Users see one of my banners;2) User clicks dismiss button;3) User will never see this banner again; Question: How to show this banner to the user again if the user again sends data to trigger the banner; Example:if user send "banner_type: yellow" -> we show yellow banner;The user clicks the 'X' button and changes the "banner_type" field from yellow to red;Then the user again sends "banner_type: yellow" --> for now we don't show the yellow banner again because the user previously clicked the dismiss button (NEED TO FIX THIS). Do you have a mechanism for this?Thank you in advance!

We have a list of 100 selected customers that we want to introduce a new feature to. We have their email addresses. How do we (quick and easily) find the customers and define them to be the ones to receive the Series/Messages. Right now all I can see is manually adding their email address one-by-one under Rules in the Series. And this will take forever to do... any suggestions on an easier way to do it? 😎

Does anyone Use Product tours to help with Version Changes on their product ? Looking for a Use Case

Hi all,I want to attach a step to the custom dropdown form element. But because it's not an HTML SELECT element (I use ng-select), I can't use standard triggers for tour advance. "Click on the element" is not suitable, because when clicked the user jumps to the next step without possibility to select any dropdown option."Fill in the field" opens dropdown but does not respond to option selection. Plus, options are overlapped by the tour's backdrop."Next or Done button" blocks dropdown at all. User can't interact with it. Is there any standard solution for such custom form elements? Or what would you suggest to me for this case?

Is there a way to have in-series emails go to users only during the user's local time zone work hours and work days (avoiding holidays)?

Does anyone have recommendations on how to include an email signature without copying and pasting every time an email is sent out?

How do I upload a list of emails to send an outbound email to on Intercom? These users have signed up to a waiting list and we want to use intercom to let them know our app has launched on Android.

Was looking into using mobile carousels and decided to run some tests to get a feel for it. However, during the tests we're unable to get carousels to pop up on Android devices despite being "sent" from Intercom. We have no issues with iOS devices. The carousel is set to show automatically with no specific trigger event. Have also tried testing it by setting it to Android only but no luck there. Anyone run into this issue before or have any other suggestions?

If we create a post and users don't read that post they don't get an email am I correct in assuming that? If it is so, we would have to create Series and set up a fallback email?

I want to create two different entry rules for a series and ensure that a user can only meet the conditions for one of those rules. That is because I want to A/B test a series start message, and all series begin with entry rules. Here are limitations relevant to what I'm trying to do:1) Split tests can't be used to begin a series2) Only users who meet certain conditions are eligible to receive the B version of the message, so these conditions have to be factored into one of the entry rule blocks3) All Intercom objects (tags, rules, split tests, etc.) between an initial entry rule and the first message sent introduce wait time before the first message is displayed for a user In the form of a question: how can I set some kind of priority to entry rules, such that Intercom first looks at Entry Rule Block 1, and if a user meets those conditions, the user begins the series there, and the user is not checked against Entry Rule Block 2? Or, is there some other way of ensuring that a u

Our saas product has dynamic URLs that bring up different results as part of a search. I would like a tour to be dynamic as well.  How can the tour move from page to page? Is it one tour or multiple?

I did a survey and the percentage of respondents to it is not high, I would like to use the link to the survey through "Additional ways to share your survey" to give only users who did not answer the survey to respond to it.

I would love to know how I can add bigger pictures to product tours without the boxes becoming scrolling ones. With any picture + a only few lines of text, the size of messages quickly becomes too 'big' for the message box leading them to become scrolling. I've read the guide below so I understand there are limits to how big a message can be before they become scrolling - but just now I've also seen a tour on another app where the image seems to be quite a bit larger than what's described in the guide. How did they do that? Am I missing something? The guide I've read; https://www.intercom.com/help/en/articles/3095688-best-practices-for-using-intercom-s-product-tours The image size I want to have as well (which seems bigger than described in the guide): 

Hello, My company uses Intercom and one of our clients would like us to delete users' conversations that are older than a month.However, I have not found any solution to do that, neither on the Dashboard, nor in the API. Is it even possible ? Best regards,

We would love to be able for customers to click on our logo in emails and be brought to our website.

Can I send an email to the same user of a loyalty program in a series after he has reached 4 orders - saying "hey you're 1 order away from a discount" and doing this every 4 orders ? As in a series doing a circle --> every 4 orders sending this email?I can't find a way to add +4 orders as a conditionDo I have to make an entry block for 4 orders - 9 orders - 14 orders, etc? Or is there a more pratical way

I'd like to know if there is a chance I can send an email using Intercom and have the conversation commented on a set task in ClickUp. Any tips or tricks you can give are highly appreciated. 🙂

Hi there!  We're wondering are we able to tag automatically everyone who a) start product tour and b) complete product tour? Or is the only way to tag these customers to do it manually (based on this article: https://www.intercom.com/help/en/articles/3027087-see-how-your-product-tours-are-performing ? We'd like to show another product tour to the customers who have completed the previous product tour as they log in next time. If the automated tagging isn't possible is there another identification data which will be saved by the users and which could be use for this purpose?

Hello !! We've created a banner with a link to a product tour. When the banner pops up, we click on the link, a new tab opens up with the right url with the right product tour ID in it, but the product tour does not launch. Have you any idea on why it is so? Thanks a lot!BestHélène

I want to add the following CSS id 'data-stable-id-...' manually to the Advanced CSS selector tool in the product tour. What is the syntax to do so?Currently, I am receiving an error

Let's say I want my CS to rate a conversation or a user. add it to the "end bot" type of way or somewhere in their personal profile