Outbound

I want to be able to target people who have reached one URL (the account set-up screens, which are all on the same URL) but not yet reached another URL (which is the post account set up URL). I've looked at creating a Series with an Entry Rule 'Current Page is not...' with that URL being the post account set up URL, but I'm not sure if this is the right way of doing it? Can someone recommend the best way of setting this up please? thanks,Joe

Hi,  I'm french and I would like to include the sign up date in one of my emails : "You are using our solution from the {signed up date}". When i do a preview, it works, but the format of the date is not good : I would like to have the whole date : "le 4 février 2021".  How can I do so ?  Thank you !

In order to better organize a series, I'd love to see more guides functionality + the ability to add a text field as a simple label. I'm working on creating a large "push" series and another acquisition series, and they'll be long and complicated.The guides will help line up and visually organize the blocks, and the text labels will help label large sections of blocks.Both of these together will help with viewing and creating the series, introducing and explaining to colleagues, and searching and editing an ongoing series.

I want to trigger entry to a Series only after a user has visited a certain URL. If I enter that as a Page Rule in the Entry Rule, it still shows below ALL my users as in the "audience" for this series. I'm thinking that means they are just eligible, but still won't enter unless they visit the designated page. Am I correct?

I have a product tour for a new feature announcement which I don't want to fire on the entire customer base, because we will launch the feature to 10%, then 30%, then 100% of the customer base. I know that Intercom can track usernames but 10% means 10,000 users and I can't manually specify all 10,000 to Intercom or upload a file to Intercom. At this time, I think I will turn off automatic product tour firing and our UI layer will have to see if a user is in the 10% and then fire the product tour on the page. Unfortunately, it shall need to remember who has vs. has not seen the tour. Or is there another way possible? Even on the option above, when the feature is rolled out to ALL users - if I turn on the automatic product tour firing, it will fire a 2nd time for ALL users; correct? I wish for that to not happen. Unless I delete the tour and then build a new one for the next feature rollout.

I'm asking because an Intercom support person mentioned that tours only fire once based on the targeting criteria, but if you can add a tour to a bot, it seems like they should be able to be manually initiated by the member/user.  Thanks!

As unlike when you duplicate the Campaign into Series, you are not given the option to stop people from entering the old Campaign as it does not automatically recognise that the Series is a like-for-like. Would you add a 'signed up before' date to the old Campaign and a 'Signed up after' date to the new campaign to do this perhaps? Any help greatly appreciated.

Hello ! I am migrating my Campaigns to Series and I have some issues : 1) Why can't I use Segments as Series' and Emails' Goals anymore ?2) Why can't I select "Event is increased" anymore in the Exit Rule of a Serie ?3) When is the starting point of "Match within X days" when we talk about Series Goal ? The entry in Serie ? The exit ? Or the last email ?4) How bad is to link two entry rules one after the other ? Thanks for your insights

I want to send an email only to users who have visited a certain URL on our site in the past 7 days, but can't find any way to create such a group in either email rules or User filters. There is no Page Visited option as there is for some other messages. Am I missing a way to do this?

Could this be a settings issue with my web page or URL? Any help would be great.

Hi all! Is there any way currently to ask a question in a banner and have a user answer with a free text field?

Hi there, When I open one of my campaigns to "copy to series", I wait for it to load in the series feature, refresh the page and it it comes up with no blocks whatsoever.I've managed to do this for other campaigns, in fact the other campaigns it worked for were the same as this one, just in another language. Any ideas on what could be causing this? Thanks in advance!Cris

If you set an entry rule, I'm finding this only applies to the first email/chat/post scheduled immediately after that rule. To have rules apply to each message, I have to create a new rule before each one. Is this correct, or should the entry rule apply to all messages in the series?

I need to have images display right up next to each other, as you can see in the example screenshot below:   It needs to look like this:  How can I accomplish this?

I have a list of 176 users (IDs) that should receive a specific info email. Is there a way to insert the list to rules without adding rule one by one? Especially when there is a limit of 100 rules? Do I have to send two separated emails?

Hey!We're creating a new new-user-onboarding campaign under the Series functionality and I was wondering: is it better to have one series per language, or to have different disconnected threads under one unique series for each language? I've currently set it up the second way - see screenshot below:  Thanks for any ideas you may have!Cris

If I set a goal for a message such as "Page URL visited is..." and the tour takes place on that page, does that tour visit get counted as fulfilling the goal? Or does the goal only trigger on the next time the user visits that page?

Is multi-part delivery possible with intercom's e-mail function?

Im trying to set a trigger post to all my users. the scenario is this:Every time a user is downloading a video I want the post to be activate but I want it to happen only once per session.We have an attribute "videoEngagement" that counts all users downloads... but I didn't figure it up how to add triggers to that attribute when is occurs and not to give it a specific value

Can a user re-enter a path in a series if they match that criteria? I'm trying to send a message if users haven't been seen in over 6 months and I want that to be recurring.

I am looking to build a Series that triggers a mobile carousel whenever a user presses a button in our app (regardless of whether they have completed the carousel before or not) The flow would look like this: User clicks on partner link in-app (event below recorded) > Open up mobile carousel (an explainer saying who the partner is, benefits, what happens next) > link to third-party partner website  However, all of the rules for Series seem to be based off: Count, first occurred, last occurred and therefore can't initiate this when the button is clicked  Is this an error in recording of my events or is there a solution to trigger series when the button is pressed?  Thanks!

I need to looping through a custom attribute that receives an JSON Object. Does intercom use any template language as liquid?

We use the intercom email to manage our Inbox. However, we are wondering how can we send the newsletter, from a specific email address, without changing all the workspace settings? TO manage our inbox, we use the intercom email extension. However, we want to use a specific email for newsletters. We can´t find the option, without changing the settings for all team. Of course, we want this specific email with photo. We are trying to avoid the Promotion tab in gmail. Thanks!!!!

Hi there, Our main Series journey is triggered by the certain amount of days a user is away from a certain date. It's a mixture of emails/chat sending when x amount of days away is hit, as well as this also triggering tags being added which (using Zapier) then triggers an SMS using Twilio. We've had instances of users receiving messages at 12/1am at night. How do I set a rule to make sure a user only receives a message from us between certain hours? I can see you can schedule individual messages, but I can't see how to do this for a Series as a whole.

I had set live a product tour. On Safari, when I click next on the first card of my product tour, it doesn't take me to the next card and the page gets stuck. Is this behavior expected?