I am requesting the addition of a simple, native feature within the standard visual message composer (for Posts, Tours, and Surveys) that allows for a horizontal layout.
The Problem: Currently, users are restricted to a vertical-only stacking of components (image/icon *above* text). This limitation significantly hinders the ability to create visually appealing, professional, and compact UI elements such as icon-based feature lists, modern notification styles, or simple image-text pairings.
Horizontal layouts are standard in modern UI design for clarity and aesthetics. Relying on the complex Canvas Kit for a basic layout change is a high barrier for non-developer marketing and success teams.
**Attached is a Figma design of a standard Pop up I would like to create on Intercom
Having this ability would be a significant improvement for all users who want more control over their message design without resorting to custom code.
Thank you for considering this enhancement.
Best regards, Shir Elazari
Senior product designer @ Duve
Best answer by Sean M
Hi @Shir Elazari , Seán here from the Intercom engineering support team 👋
Thanks so much for taking the time to share this detailed feedback, and for including the Figma design. We can definitely see how a native horizontal layout option in the visual message composer would make it much easier to build more compact, modern UI patterns without needing to rely on Canvas Kit.
At the moment, feature requests like this aren’t tracked directly through forum threads. The best way to make sure your request is properly logged and reviewed by our Product team is through one of the following routes:
Product Wishlist (Community) You can check whether this feature has already been requested on our Product Wishlist in the Intercom Community. From there, you can upvote existing requests or create a new one 🙌 There’s a quick guide on how the Product Wishlist works here, and you’ll just need to be logged into the Community to access it (SSO or guest login via the top-right corner both work).
Contact Support directly If you’d prefer, you can also reach out to our Support team directly. We’re happy to log the feature request on your behalf and make sure it’s shared with the relevant Product teams.
We really appreciate you taking the time to outline the use cases and impact, feedback like this is incredibly valuable in shaping future improvements.
Thanks again, and let us know if there’s anything else we can help with!
Hi @Shir Elazari , Seán here from the Intercom engineering support team 👋
Thanks so much for taking the time to share this detailed feedback, and for including the Figma design. We can definitely see how a native horizontal layout option in the visual message composer would make it much easier to build more compact, modern UI patterns without needing to rely on Canvas Kit.
At the moment, feature requests like this aren’t tracked directly through forum threads. The best way to make sure your request is properly logged and reviewed by our Product team is through one of the following routes:
Product Wishlist (Community) You can check whether this feature has already been requested on our Product Wishlist in the Intercom Community. From there, you can upvote existing requests or create a new one 🙌 There’s a quick guide on how the Product Wishlist works here, and you’ll just need to be logged into the Community to access it (SSO or guest login via the top-right corner both work).
Contact Support directly If you’d prefer, you can also reach out to our Support team directly. We’re happy to log the feature request on your behalf and make sure it’s shared with the relevant Product teams.
We really appreciate you taking the time to outline the use cases and impact, feedback like this is incredibly valuable in shaping future improvements.
Thanks again, and let us know if there’s anything else we can help with!
