Add “Conversation ID” as an attribute in macros | Community
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Add “Conversation ID” as an attribute in macros

  • Jul 1, 2025 2:04 PM UTC
  • 2 replies
  • 560 views

Add “Conversation ID” as an attribute in macros, so it would be automatically filled with the relevant Converation’s ID when using the macro.

    2 replies

    Nur Nahid
    Expert User ✨
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    • Nur Nahid
    • Expert User ✨
    • Jul 2, 2025 5:39 AM UTC

    Having Conversation ID as a dynamic attribute in macros would be super useful, especially for referencing specific conversations in follow-ups or when syncing with external tools.

    It could save time and reduce manual copy-paste, especially in support workflows or integrations.

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      Intercom Team
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      Hi ​@Nur Nahid & ​@Karl ! Ebenezer here from Engineering Support👋.

      This is a really great idea, thanks for the feedback. I’ll make sure to bring this to the Team.

      You can also add this to our wish list platform

      Ebenezer - Customer Support Engineer
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