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Deleting outbound posts

  • Jun 16, 2026 10:44 PM UTC
  • 1 reply
  • 238 views

I add an outgoing post every month, to let our clients know of upcoming Windows updates / server reboots.

I remove these posts from the Outbound > Messages section, but they remain visible and accessible in the front-end Intercom messages that are visible to our clients.

Is there a way to have these removed?


Thanks


​​​​​​​Mark

Best answer by Aleksei O

Hi ​@cobbsy99 ! Outbound messages, unfortunately, cannot be deleted from the user once they have been delivered, but have you considered using Banners or the News section for the updates? If the goal is to notify your users about updates or server reboots, Banners would be way more efficient, I think. 

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    Aleksei O
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    • Aleksei O
    • Super User
    • Answer
    • Jun 17, 2026 8:00 AM UTC

    Hi ​@cobbsy99 ! Outbound messages, unfortunately, cannot be deleted from the user once they have been delivered, but have you considered using Banners or the News section for the updates? If the goal is to notify your users about updates or server reboots, Banners would be way more efficient, I think. 

    Book a free call with me here: https://cal.com/alexeyox/30min
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