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Hi all! 👋

  • Sep 10, 2020 12:07 PM UTC
  • 8 replies
  • 206 views

Hi all! 👋

 

I'm Irene Simic, and I'm a Customer Success Engineer at DEXMA, an Energy Management Software.

We have been using Intercom for over 5 years now to communicate with our customers inside our product, and over the last year we have started implementing Product tours for Onboarding and proactive customer support, with great results.

We are now testing the new Series feature (which I'm excited about, btw!) and are looking forward to implement it soon.

 

Thank you for inviting me here! I can't wait to learn about other Intercom users experiences 😄 .

 

I have lots of favorite GIFs, but this one is on the top list for me : https://media2.giphy.com/media/l44QjgeQ5ium91n9K/giphy-downsized.gif?cid=6104955e7825dd1bf4d0b103d1a2065d92d685b1811a93ebamp;rid=giphy-downsized.gif

8 replies

  • Anonymous
  • Sep 10, 2020 12:16 PM UTC

Welcome to Interconnected @user255​ 👋With 5 years experience using Intercom you've already out paced myself and @eric f11​ 😂I'm sure we'll have a lot to learn from you!

 

I've become fascinated with raccoons as of late, specifically how they keep learning how to break into raccoon-proof trash cans and so are really challenging design engineers 😂

  • User255
  • Author
  • New Participant
  • Sep 10, 2020 12:24 PM UTC

Totally agree about the raccoons issue 😂 ... thank you for the warm welcome! 😄

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  • Sushana
  • Innovator
  • Sep 10, 2020 12:31 PM UTC

Hey @user255​ ,

Glad to e-meet you!

I am not aware of this Series feature you mention in Intercom. Is this a beta feature or am I just not able to see it even with my spectacles on?

  • Anonymous
  • Sep 10, 2020 12:41 PM UTC

Hey @sushana, I can answer this one for you @user255​. Right now as it's still in beta we're keeping our lips sealed on Series, but not for very much longer 😉

zipped

  • User255
  • Author
  • New Participant
  • Sep 10, 2020 12:42 PM UTC

Hi @sushana​ ,

Happy to e-meet you too! I'll keep my lips sealed on Series then! Seems like it will be a very useful feature though! 😉

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  • Sushana
  • Innovator
  • Sep 10, 2020 4:24 PM UTC

*Curiously rubbing hands in anticipation* Can't wait!

Thank you. @Kate Sugrue​  & @user255​ 

  • Anonymous
  • Sep 15, 2020 4:51 PM UTC

You didn't have to wait long @sushana​! We've just launched our new Series feature - you can find out more in the News & Updates group 🙌

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  • Sushana
  • Innovator
  • Sep 16, 2020 5:33 AM UTC

Wonderful, @Kate Sugrue​... My team & I will be checking it out today! :)

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