How can a user input bold text in the messenger? | Community
Skip to main content
Answered

How can a user input bold text in the messenger?

  • May 1, 2023 4:37 AM UTC
  • 3 replies
  • 720 views

Hi, I want to know how to write bold text as an user that messaging with the company?
Tried to do markup syntax but nothing works, the only thing that seems to be working is <br> tag which breaks a line, is it possible at all to write bold text as an user?

Best answer by Racheal

Hey @shon2789 Racheal from the support engineer team here👋 

 

At the moment, Intercom does not support the ability for user’s to bold their text.  But I would love to pass this along as a feature request for the product team!

View original

    3 replies

    Racheal
    Intercom Team
    Forum|alt.badge.img+7
    • RachealIntercom Team
    • Customer Support Engineer
    • Answer
    • May 2, 2023 1:43 AM UTC

    Hey @shon2789 Racheal from the support engineer team here👋 

     

    At the moment, Intercom does not support the ability for user’s to bold their text.  But I would love to pass this along as a feature request for the product team!

      Forum|alt.badge.img+1
      • petergrove
      • Connector
      • May 11, 2024 12:26 PM UTC

      Unfortunately, Facebook Messenger doesn't allow users to directly bold text when chatting with companies. You tried the right idea with special symbols, but Messenger only understands a few for line breaks. So, bolding won't work currently.

       

        • Molly Katolas
        • New Participant
        • Dec 10, 2025 5:08 PM UTC

        +1 for this. Our customers are often sending code or snippets of information that would benefit from Bold as well as general rich text formatting. 

        Terms & ConditionsAccessibility statement