How can I include an email signature every time? | Community
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Answered

How can I include an email signature every time?

  • Apr 4, 2022 4:02 PM UTC
  • 5 replies
  • 313 views

Does anyone have recommendations on how to include an email signature without copying and pasting every time an email is sent out?

Best answer by User32

Hey @sandy m​ I'm not an Intercom employee and my company's conversation replies are pretty plain text. But what I'd so in this case is create a Macro that's called Signature Block and then have it be something like -

 

Closing,

Author Full Name

Company Name

Other Signature Block Information

 

I just discovered the Author Name attributes in Macros myself so that's why I'm suggesting this as an idea here.

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5 replies

Eric Fitz
Employee
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  • Employee
  • Apr 5, 2022 9:46 AM UTC

Hey @sandy m​! Are you mainly referring to outbound emails here, or conversation replies?


  • Author
  • New Participant
  • Apr 7, 2022 4:04 PM UTC

Hi @eric f11​ ! Thanks for asking - referring to conversation replies.


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  • Active User
  • Answer
  • Apr 11, 2022 10:45 PM UTC

Hey @sandy m​ I'm not an Intercom employee and my company's conversation replies are pretty plain text. But what I'd so in this case is create a Macro that's called Signature Block and then have it be something like -

 

Closing,

Author Full Name

Company Name

Other Signature Block Information

 

I just discovered the Author Name attributes in Macros myself so that's why I'm suggesting this as an idea here.


  • Connector
  • May 25, 2022 8:39 PM UTC

Hey @sandy m​ ! If it's through an actual Email channel, it'll include one by default. If you wanted an email signature to come through on Messenger conversations, Macros is the way to go, but it can fill up the conversation a bit if the customer is viewing it through the Messenger.Screen Shot 2022-05-12 at 8.07.07 AM


  • Author
  • New Participant
  • May 26, 2022 6:03 PM UTC

Thanks, Sarah!