We sent an email to 1300 users to sign up for a webinar. the places filled quickly (100) so we're running another. Is there a way to message the same group *excluding* the people who attended the 1st webinar?
I've found 2 options on how to proceed but can't see how this could work in Intercom.
Option 1 : the Intercom/Zoom integration. But that simply inserts a link to the webinar into the message right? It doesn't actually record who has registered?
Option 2: I've exported a CSV list of attendees but again, I don't see how to use this as an exclusion list in Intercom.
Q: I'm aware of csv import, however I'm concerned about importing extraneous data. eg: upon import, will it warn me about duplicates? And, I don't want to import 'new' data. Only matching existing users.
A: I'm suggesting you download all your users from Intercom, then upload to a spreadsheet or use Excel and find duplicates.
On the right track but... the issue is determining out of the list, who attended which - 'who attended Webinar 1' ? That's in a seperate spreadsheet generated from Zoom.
Q: I'm aware of csv import, however I'm concerned about importing extraneous data. eg: upon import, will it warn me about duplicates? And, I don't want to import 'new' data. Only matching existing users.
Q: I'm aware of csv import, however I'm concerned about importing extraneous data. eg: upon import, will it warn me about duplicates? And, I don't want to import 'new' data. Only matching existing users.
A: I'm suggesting you download all your users from Intercom, then upload to a spreadsheet or use Excel and find duplicates.
If there is no connection between the users in Zoom and the users in Intercom (e.g. Intercom user ID, exact name match) then there is no way except manually tagging the attendees.
@brad h have you looked into using Zapier to link Intercom and Zoom? You can create a Zap so that every time there is a new registrant for one of your webinars, it automatically tags the corresponding user in Intercom 👍
