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outbound message-tour, doesn't work

  • Jul 16, 2025 8:49 AM UTC
  • 2 replies
  • 665 views

We create a outbound message-tour, and it doesn’t work as expected. The state is live, no error at all, everything seems good

But when we test it, it’s not there.

 

Best answer by Aleksei O

​@Lynna in my experience, 99% of the issues are related to CSS. Could you indeed send the screenshot of the first step trigger (with the CSS element the tour is hooked on) and the URL of the page if it’s accessible? 

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      2 replies

      Conor
      Super User ✨
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      • Conor
      • Super User ✨
      • Jul 16, 2025 2:35 PM UTC

      Hey ​@Lynna, I’d be happy to help work this out. Can you share a screenshot of the filters you’re using for this product tour? And, a description of the users that you’d like to send this to. Thanks! 

      Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Get your recommended Support Stack episode: https://tally.so/r/RGagkl?utm_source=intercom&utm_medium=community_signature&utm_campaign=fin-quiz
      Aleksei O
      Super User ✨
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      • Aleksei O
      • Super User
      • Answer
      • Aug 1, 2025 11:24 AM UTC

      ​@Lynna in my experience, 99% of the issues are related to CSS. Could you indeed send the screenshot of the first step trigger (with the CSS element the tour is hooked on) and the URL of the page if it’s accessible? 

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