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Scroll on product tour?

  • Dec 11, 2022 4:27 AM UTC
  • 4 replies
  • 358 views

Is there a way to scroll on the product tour? A couple items on my tour require scrolling to the right to make it work

Best answer by mateusz.leszkiewicz

​@Naama Eisenreich, It’s Mat from the Support Engineering Team 😀

Form what you re saying it looks like you are trying to point your Tour Step towards the dynamic CSS element - it won't work. You need to choose another CSS selector in oder this Tour to work..

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4 replies

Racheal
Intercom Team
Forum|alt.badge.img+7
  • Customer Support Engineer
  • Dec 15, 2022 2:30 AM UTC

Hey @user2099​ Racheal from the support engineer team here👋 

 

Are you looking for the Tour step itself to scroll to the right? If so, at the moment this isn't possible but a great idea for the @Product Wishlist​ ! Do you need to scroll to right because the image or content is too large? Any additional context on what this would ideally look like for you would be helpful!


  • Author
  • New Participant
  • Dec 16, 2022 7:32 PM UTC

Yeah, I was looking for it to scroll right or find the element out of view. I gave up on that step and just did the best I could.

 

I also have found launching the tour from the link does not work with the unique link either? I have another support question about that, but I would appreciate it if you had the answer.


@Racheal Im facing a similar issue - The element I want to point to is not presented on screen without scrolling.
Not only that - once the pointer appears (off screen) the screen cannot be scrolled so the user enters a tour limbo.

Is there’s a way around it?


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+7

​@Naama Eisenreich, It’s Mat from the Support Engineering Team 😀

Form what you re saying it looks like you are trying to point your Tour Step towards the dynamic CSS element - it won't work. You need to choose another CSS selector in oder this Tour to work..