[solved] How can I use pre-formatted data in emails?

Hi,

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I want to send users an e-mail containing a summary of a form they filled in externally, the data contains a single formatted text summary.

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however intercom strips all formatting when i put that summary ​only whitespaces are left.

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i tried to put the data in the message

• by putting into an custom attribute
• by putting into an metadata with a event
• formatting the summary as html and putting it into a html block but i sees it as an string

​Does anyone know what else I can try?

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update

After searching for a while, there seems no direct way to do what I wanted in intercom it self.

but it is possible if you use the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation