Trigger a Ticket in Series? | Community
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Trigger a Ticket in Series?

  • Oct 15, 2022 8:20 PM UTC
  • 1 reply
  • 110 views

It would be great if we could create a ticket automatically without requiring the user to click a Reply button from a bot.

 

Use case:

We have a 'connect integration' button in our app that sends an Intercom event. We'd want to trigger an automated message to the user that we're working on it AND automatically create a ticket in that message.

Best answer by Paul M11

Hey @jordan s12​  Paul here from Intercom Support!

 

It is not currently possible to trigger a Ticket in Series but I'd be happy to flag this as a feature request with the product team!

 

Thanks so much for flagging this with us and leaving your use case 🙏

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    • Paul M11Employee
    • Employee
    • Answer
    • Oct 18, 2022 5:28 PM UTC

    Hey @jordan s12​  Paul here from Intercom Support!

     

    It is not currently possible to trigger a Ticket in Series but I'd be happy to flag this as a feature request with the product team!

     

    Thanks so much for flagging this with us and leaving your use case 🙏

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