We tested the post which recorded us as 'Opened' but even though we clicked on a video inserted in the post, it did not record as clicked. Is that not tracked as 'Clicked on post'?
Answered
Why is my post showing that no one clicked on it when there is a video on it and users have clicked on it?
+3Best answer by Blair N
I've found that embedded videos don't count clicks. Your best option is to track the video views from your video software.
An alternative method would be to upload a thumbnail and link out to a landing page. This would allow you to track clicks. However, this isn't ideal because you'd be adding another step to your funnel.
Hope that helps!
I've found that embedded videos don't count clicks. Your best option is to track the video views from your video software.
An alternative method would be to upload a thumbnail and link out to a landing page. This would allow you to track clicks. However, this isn't ideal because you'd be adding another step to your funnel.
Hope that helps!
+3That's perfect. Thanks! I can see the views on the video..was just curious why Intercom wasn't showing any clicks. This clears it up :)
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