Will users receive an email/message again when you set live a series after pausing it? | Community
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Will users receive an email/message again when you set live a series after pausing it?

  • Sep 22, 2021 10:28 PM UTC
  • 2 replies
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This feels obvious but I want to confirm before I take action. If we pause a series to make edits and then set it live again, it won't contact users that have already entered the series correct? Honestly saying it out loud sounds like no, duh, but I cannot re-email thousands of users again. Thanks in advance!

Best answer by Kevin Bendixen

@erynn​ You are correct, it won't send the messages again. The series saves the users that have received the message if you pause it. You can go ahead and set it live

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2 replies

Kevin Bendixen
Top Expert ✨
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@erynn​ You are correct, it won't send the messages again. The series saves the users that have received the message if you pause it. You can go ahead and set it live


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  • New Participant
  • Sep 23, 2021 3:25 PM UTC

Awesome. Thanks for the validation @kevin b​!