Product Area

2693 Topics

M
Max F11New Participant
posted in Messenger

When my users are emailed via email about a messenger conversation, the link they follow leads to a "502 Bad Gateway." Can anyone advise?

For whatever reason, emails sent to users asking them to connect in my messenger leads them to a "502 Bad Gateway." Has anyone else had this issue or know how to resolve it?

1
R
Top Expert
3 years ago
U
User23New Participant
asked in Conversations

How can I see my teammates' closed conversations?

Is there any opportunity to see all previous chats of my teammates if they closed them?

1
T
3 years ago
M
Mark T11Active User
asked in Messages & Series

Series is a great upgrade, but SO many essential features sill lacking

Here's my initial list: Ability to cross link between Series. For example, when someone completes a series, be able to send them to another series.Ability to use links/buttons in a message to branch to multiple next outcomes. For example, if user clicks button A they go to tour A; if they click B they go to tour B.Ability to create tags that are assigned to users based on specific actions within a message (i.e., not just "clicked a link" but according to which link they clicked.

2
M
3 years ago
U
User333New Participant
asked in Messenger

Why is the notification sound sporadic?

We currently have 4 users on using different browsers - predominately Chrome and Microsoft Edge. All Notification preferences are set, however, are beep alert is very sporadic - some days works all day for new chats and then silence.... have looked for a multitude of options - incl.updating/refreshing the browser - anyone have this issue and now of a fix?

5
R
Top Expert
3 years ago
D
Denis TaranetsActive User
asked in Messages & Series

Why can't I move my auto message to a campaign?

Hello, Intercom community. I have an issue with moving the existing auto-messages to the campaign. For some reason they just don't have this option The type of the message is Post

4
U
3 years ago
A
Alexandra KNew Participant
asked in Workflows

How can I use Intercom to build automation and onboarding flows?

Would love to know more about building automations that can be stopped or triggered by a response, action, or behavior? And on the opposite end, can we keep someone within a helpful onboarding/ activation campaign that continues even if responded to.

1
R
Top Expert
3 years ago
J
JolieConnector
asked in Contacts & Companies

How do I tag users in bulk?

Wondering if there is a way to automate tagging our contacts. I have a lrg # of people I need to tag w/the same tag & rather than searching for everyone one-by-one & tagging them I was wondering if there is a way to select a group & tag them all at once.

1
R
Top Expert
3 years ago
N
Nora CNew Participant
asked in Article Help Center

Is there a way to re-arrange articles?

How to re-arrange articles

1
R
Top Expert
3 years ago
N
NancyNew Participant
asked in Messages & Series

When do posts get delivered?

I have created my first series, added Entry rules (to match a user segment) and added a post to be delivered to those matching the rules. I must have been doing something wrong because users where moved from "started" straight to "Disengaged". I know I am missing something, but what? I am attaching a screenshot of my series below. I was so thrilled when I saw Series came out because I think the functionality is great! I only wish I could use them! 

3
R
Top Expert
3 years ago
N
NancyNew Participant
asked in Article Help Center

Is there a preview of the Help Center available?

I want to create a pitch for my manager for us to start using Articles and I want to show him a preview of what everything will look like when running. I have created articles and collections already, is there a way to preview everything? I know they will love it, but it would certainly help to show a brief walkthrough!

2
N
3 years ago
U
User333New Participant
asked in Conversations

How can I forward emails with attachments?

Hi, New to Intercom and apologies if a basic question! We have emails auto forwarded to chat from our generic website email address. We occasionally have to forward these emails on to employees within the organisation who are not users of Intercom. How can we cc / forward others into an email response? Also ensuring any attachments are also sent?? Also, a copy of the emails also get sent to a Reception computer - is there anyway for that inbox to show that an email was responded to within Intercom? Thanks in advance!!

3
R
Top Expert
3 years ago
I
iSpaniNew Participant
asked in Article Help Center

I have intercom in my app and I have just over 3k users how do I send them all a message at the same time without having to send to everyone individually?

I have intercom in my app and I have just over 3k users how do I send them all a message at the same time without having to send to everyone individually?

1
R
Top Expert
3 years ago
D
Denis TaranetsActive User
asked in Workflows

Custom Bot vs Task Bot

Hello, community. I have a Custom Bot that guides users to the most common questions. As with any bot, there is an option to wait for an agent. Unfortunately, if the user picks this option, the task bot also participates which is not look that neat. Example on the screenshot attached  The question is, can I somehow adjust the Custom or Task bots so the situation on the screenshot would not repeat itself? I would still like the Task Bot to inform the user about the time of the response, but not in case if the custom bot already participated   

1
R
Top Expert
3 years ago
H
HaneenNew Participant
posted in Conversations

Can Operator gather conversations and user attributes from an inbound email?

Is there a way to allow customers that are contacting us via email to get an auto response and have them somehow fill the conversation attributes we need? We have customers that use an on premise not SaaS product. They reach out to us mainly via email. Can we send an auto response back only to conversations inbound via the email channel?

10
A
3 years ago
M
Mark T12New Participant
posted in Workflows

Kia ora and mabuhay to everyone here! I'm Mark, Solutions Architect originally from Manila, now at Wellington, New Zealand working for PaperKite!

Kia ora and mabuhay to everyone here! I'm Mark, Solutions Architect originally from Manila, now at Wellington, New Zealand working for PaperKite! We've heavily used Custom Bots for our product, Rippl - an award-winning, privacy-based contact tracing solution. You can read all about our Rippl Intercom journey here - https://www.intercom.com/blog/rippl/. We've also helped Volkswagen New Zealand customise and deploy their Intercom Custom Bot to help identify leads and also give them the ability to do quick self-service inquiries. PaperKite has a very strong focus on Conversational UX, which includes chatbots, and are keen to help out and work with anyone interested in this space. I plan on participating actively in this forum, especially in the Operator/Bots space! Looking forward to chatting with you, fellow Connectors!

3
A
3 years ago
C
Christine MNew Participant
asked in Article Help Center

Can I tag articles?

Is there any function for tagging articles? We're updating designs, and want to edit/retire certain articles after the designs are complete and rolled out. Collections doesn't quite cover this, as the collection would be "things to edit later." For example, we'd like to have the usual collections like "getting started" and "troubleshooting" – there are articles that would be in both of those collections that we know we will need to edit, and instead of going through all our articles, we'd like to find them quickly, edit, and be done.  I'm a n00b to intercom, but the searching I've done, I can't really see a great way to do it, unless we "self tag" by adding a code in the articles themselves that we can search (if the search is a meta search, that is. I presume an admin can do a meta search). Thanks!

3
R
Top Expert
3 years ago
D
Diego MNew Participant
asked in Workflows

Show your own/favourite Intercom Bot!

We dont already have a bot, but are looking for bots based on intercom for inspiration :)

4
L
3 years ago
U
User332New Participant
asked in Messages & Series

Can I aggregate my email statistics?

Is there a way to get aggregate stats for emails (e.g. open rate, click rate, etc.). Other than clicking on an individual email, I don't see any other way to get stats.

2
Eric Fitz
3 years ago
K
Kyle MNew Participant
asked in Messages & Series

Is there a method to insert a Series email as a reply to an existing email thread?

I'd ideally like followups to occur in an existing thread, making it a more conversational automation. I'm seeing options for creating a new email, but I would like to be able to set the Series as a reply to an existing conversation rather than a new email. Any suggestions? Or even external workarounds?

1
R
Top Expert
3 years ago
Z
Zach BNew Participant
asked in Contacts & Companies

How do you handle the Public Profile showing your team member's location by default?

We are a remote company, and this feature being turned on by default (rather than Opt-In) has created issues for our team members feeling uncomfortable because customers have found them on Twitter/LinkedIn.

7
R
Top Expert
3 years ago
V
Vladimir MNew Participant
asked in Messages & Series

When will smart campaigns be deprecated in favour of Series?

When exactly will Campaigns be deprecated and replaced with series? On top of that, are rules from existing campaigns copied to series in exactly the same way?

3
Eric Fitz
3 years ago
H
HongbeomNew Participant
asked in Article Help Center

What if I have questions about my invoice?

I have not used Intercom but they charged me for the last 4 months. How can I get refund? I tried Intercom (tutorials no production) and thought was unsubscribed. Then someone at Intercom said I need to provide my company address and that's when I learned I got charged four times.  I have been contacting Intercom for 2 weeks now but nobody replies to my refund messages.  I got charged $200 and it's a lot in Vietnam where I live.  Please help me!

3
Eric Fitz
3 years ago
U
User322New Participant
asked in Contacts & Companies

Why is my CSV export not completed?

I requested my CSV file of my contacts .. its been over 24 hours . . we have about 21,000 records. Never yet was received to my email, or other emails on our account. Help! Thanks so much.

3
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

How do I manually remove someone from a Series or smart campaign?

I want to manually remove a user from a Series/smart campaign, how do I do this?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Contacts & Companies

Can I add a note to a company via the API?

Can I add a note to a company via the API?

1
Eric Fitz
3 years ago
Ask a question
Terms & ConditionsCookie settings