Why Isn't The Post Showing For Everyone AND Post Isn't Limited To In-App

  • 20 April 2021
  • 2 replies

We're testing a new onboarding series. When we set the series live, a couple of the people in our test get the 2nd video in the series but a couple of the people in the test do not get served the post. There's no perceivable difference between those who received it those who didn't. Any help and insight would be very welcomed!


Also, we're trying to limit the posts to only showing up in-app but the posts are also showing up on the website. Would love to figure out how to make sure the posts show up only in the app. Thoughts?


Best answer by Kevin Bendixen 20 April 2021, 17:50

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@user1110​ The second part is fairly easy, just add a rule element before the post. Under "When to enter" you can define URL rules.

For your first question it would be great if you could include a screenshot with an overview of the Series

Hi Kevin,

Here's a screenshot of the rule element we included for when a new user enters: Users should only get the message when they enter the app which starts with the two URLs you see there but they're also getting the message when they're on>


Here's a screenshot of the first part of the series. We all get 'Kim's Welcome Video' but 2 of us got 'Aaron Video 1' and 2 of did not:>


Let me know if you need anything else. Thanks for your quick response.