@alex b13​ What exactly do you mean by "ad-hoc conversation"? You can trigger a post or chat message that you precomposed, based on the URL and the amount of time spent on the URL. Is this what you were looking for? Or did you want to get notified whenever a user is online so that you can initiate a chat manually?

What I'm thinking is this scenario:

1. I'm logged in to intercom.com
2. I notice that user A is currently active
3. How do you write a message to only A, that says : "Hi A, thanks for your e-mail - do you like the new look-and-feel"?

Does that answer the question?

Just click on this icon:

And then pop up will show to write the message:

Thanks 👍