Hey, I just added my teammate to Intercom with all the permissions enabled. But I don't see them in the "Start a conversation" section on intercom chat in my site.

Hey @user624, has your new teammate replied to a conversation yet? Only teammates who have replied to a conversation in the last seven days will be displayed here.

Hello @user624, Have you already assigned your new teammate to any team yet?

Why can't I see a new teammate beside "Start a conversation" in the Messenger?

Why can't I see a new teammate beside "Start a conversation" in the Messenger? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded