Skip to main content
Answered

Why can't I see a new teammate beside "Start a conversation" in the Messenger?


Hey, 

 

I just added my teammate to Intercom with all the permissions enabled. But I don't see them in the "Start a conversation" section on intercom chat in my site.

Best answer by Eric Fitz

Hey @user624​, has your new teammate replied to a conversation yet? Only teammates who have replied to a conversation in the last seven days will be displayed here.

View original
Did this topic help you find an answer to your question?

3 replies

Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • June 23, 2021

Hello @user624​ ,

 

Have you already assigned your new teammate to any team yet?


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • June 25, 2021

Hey @user624​, has your new teammate replied to a conversation yet? Only teammates who have replied to a conversation in the last seven days will be displayed here.


  • Author
  • New Participant
  • 1 reply
  • June 25, 2021

Yea, she is assigned to a team but she is still not visible in the conversations section to our customers.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings