Why can't I see a new teammate beside "Start a conversation" in the Messenger? | Community
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Why can't I see a new teammate beside "Start a conversation" in the Messenger?

  • Jun 23, 2021 10:16 AM UTC
  • 3 replies
  • 163 views

Hey, 

 

I just added my teammate to Intercom with all the permissions enabled. But I don't see them in the "Start a conversation" section on intercom chat in my site.

Best answer by Eric Fitz

Hey @user624​, has your new teammate replied to a conversation yet? Only teammates who have replied to a conversation in the last seven days will be displayed here.

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3 replies

Roy
Top Expert ✨
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  • Roy
  • Top Expert ✨
  • Jun 23, 2021 9:15 PM UTC

Hello @user624​ ,

 

Have you already assigned your new teammate to any team yet?

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Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • Jun 25, 2021 9:12 AM UTC

Hey @user624​, has your new teammate replied to a conversation yet? Only teammates who have replied to a conversation in the last seven days will be displayed here.

  • User624
  • Author
  • New Participant
  • Jun 25, 2021 9:25 AM UTC

Yea, she is assigned to a team but she is still not visible in the conversations section to our customers.

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