Hey,
I just added my teammate to Intercom with all the permissions enabled. But I don't see them in the "Start a conversation" section on intercom chat in my site.
+5- Employee
- Answer
Hey @user624, has your new teammate replied to a conversation yet? Only teammates who have replied to a conversation in the last seven days will be displayed here.
Yea, she is assigned to a team but she is still not visible in the conversations section to our customers.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.