Hi, party people. At the moment, I cannot find a way to set up the working station for the agent:
- inbox customization - setup views, teams, apps, and other stuff in the right panel "Conversation details"
- push notifications
I can only provide the users of my Intercom workspace with the rights to customize it themselves and provide them with the instructions. This is not the best way to manage the team.
I would like to be able to set up everything for the agent (not just provide permissions for teammates as it works now). Is there a way to do that without the need of bothering the teammate?