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Answered

How to set up feedback like CSAT or CES on Intercom?


I have tried Intercom's automated option. But I want a more customized and controlled way of asking customers for feedback once they have had a conversation with me.

I tried using apps like Survicate, Typeform, etc. but the problem with that is, once I receive the feedback, I don't see the conversation for which I got the response.

That's really odd!

I would love to know if any of you have set up any customized feedback system.

Best answer by Roy

Hello @sarita​ ,

 

As far as I know, Wootric offering a solution to post results inside conversation like a note.

 

Let me know if that works,

Best,

Roy

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4 replies

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  • Expert User
  • 1152 replies
  • Answer
  • June 28, 2021

Hello @sarita​ ,

 

As far as I know, Wootric offering a solution to post results inside conversation like a note.

 

Let me know if that works,

Best,

Roy


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • June 29, 2021

Good shout, Roy! @marín​, I wonder if you might be able to help @sarita​ learn more about Wootric's solution here?


  • Author
  • Active User
  • 14 replies
  • June 29, 2021

@roy s11​  Thanks for responding!

I tested it. Wootric actually creates a new conversation with the customers' response instead of adding it as a note.

I mainly want to check what is the CES score given by a user, and what is the conversation they referred to when dropping that feedback.

Thanks @eric f11​, for looping in @marín​ . I will wait for the response.


  • Author
  • Active User
  • 14 replies
  • July 7, 2021

Hi @marín​  Can you help out here?

Let me know if you need more details.


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