I have tried Intercom's automated option. But I want a more customized and controlled way of asking customers for feedback once they have had a conversation with me.
I tried using apps like Survicate, Typeform, etc. but the problem with that is, once I receive the feedback, I don't see the conversation for which I got the response.
That's really odd!
I would love to know if any of you have set up any customized feedback system.
Hello @sarita ,
As far as I know, Wootric offering a solution to post results inside conversation like a note.
Let me know if that works,
Best,
Roy
Good shout, Roy! @marín, I wonder if you might be able to help @sarita learn more about Wootric's solution here?
@roy s11 Thanks for responding!
I tested it. Wootric actually creates a new conversation with the customers' response instead of adding it as a note.
I mainly want to check what is the CES score given by a user, and what is the conversation they referred to when dropping that feedback.
Thanks @eric f11, for looping in @marín . I will wait for the response.
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