Activity Tracking | Community
Skip to main content
Answered

Activity Tracking

  • March 18, 2026
  • 1 reply
  • 46 views
H

Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given the limited features on it?

Best answer by Dara K

Hey ​@Hannah Talagtag the report is not limited to Intercom Desktop. Status changes from the mobile app are written through the same backend status pipeline and feed the same active/away timing data as the web app, as long as the teammate actually changes status.

    1 reply

    D
    Intercom Team
    Forum|alt.badge.img+5
    • Dara KIntercom Team
    • Intercom Team
    • Answer
    • March 27, 2026

    Hey ​@Hannah Talagtag the report is not limited to Intercom Desktop. Status changes from the mobile app are written through the same backend status pipeline and feed the same active/away timing data as the web app, as long as the teammate actually changes status.

    Terms & ConditionsAccessibility statement