Hello,
I need to create a custom report in intercom utilizing the “Adjusted conversation handling time” metric, which I understand is currently in beta.
When searching for a metric, this option is not available. I can only find the regular “conversation handling time”.
Am I missing something?
Best answer by Dara K
Hey
It’s not missing, it’s behind a feature flag. “Adjusted conversation handling time” only appears in Custom Reports after the adjusted AHT reporting is enabled for your workspace. Once enabled, you’ll find:
If you can send me the App ID for your workspace I can enable the feature flag for you.
Hey
It’s not missing, it’s behind a feature flag. “Adjusted conversation handling time” only appears in Custom Reports after the adjusted AHT reporting is enabled for your workspace. Once enabled, you’ll find:
If you can send me the App ID for your workspace I can enable the feature flag for you.
Hey
It’s not missing, it’s behind a feature flag. “Adjusted conversation handling time” only appears in Custom Reports after the adjusted AHT reporting is enabled for your workspace. Once enabled, you’ll find:
If you can send me the App ID for your workspace I can enable the feature flag for you.
Hi Dara, thanks for your reply. Sean from Support was able to enable the feature for us.
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