Chart Drill in Conversations not loading

Question

Over the past few months I have been using a custom report to review conversations containing certain keywords using the chart drill-in feature. Usually the full conversation is shown within the reporting tab as that is easier to click through the conversations quickly. However, the past week or so I have had issues with the conversations not being shown and need to use the ‘View in inbox’ button in order to review the conversation. It is usually less than 1,000/month that get pulled into the report. When I try to refresh the report it populates the first few conversations but then goes back to just showing a blank page (shown below). Is there any way to resolve this so that all conversations are able to be viewed using the drill in feature?

Anonymous · Accepted Answer

Hey Shaq from the Support Engineering team here😁👋Thanks for reaching out regarding this!I’m not seeing any open known issues that would cause this. Are you still running into this? If so, could you let me know if you see any errors in the console?You can open the Console by right-clicking the page, choosing Inspect, then clicking into the Console tab. Send me a screenshot of your whole page, including that Console area!

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