Conversation review now opens at the end of the conversation | Community
Skip to main content
Answered

Conversation review now opens at the end of the conversation

  • July 21, 2026
  • 1 reply
  • 129 views
U

I review the questions customers ask FIN. At some point in the last 5 days a change was made and now when I view the conversation (from Reports, FIN involved) the convesation automatically goes the bottom and I have to scroll up to the top for every conversation. How can I change this behavior?

Best answer by Dara K

Hey ​@User2088 

Thanks for flagging this. I checked this more closely, and this appears to be the current long-standing behaviour rather than a recent setting change.

When a standard conversation is opened in Intercom, it normally opens to the most recent message at the bottom of the thread. I’m not seeing a user-facing setting that changes this so conversations opened start at the top instead.

So, at the moment, there isn’t a setting available to switch that behaviour back.

    1 reply

    D
    Intercom Team
    Forum|alt.badge.img+5
    • Dara KIntercom Team
    • Intercom Team
    • Answer
    • July 31, 2026

    Hey ​@User2088 

    Thanks for flagging this. I checked this more closely, and this appears to be the current long-standing behaviour rather than a recent setting change.

    When a standard conversation is opened in Intercom, it normally opens to the most recent message at the bottom of the thread. I’m not seeing a user-facing setting that changes this so conversations opened start at the top instead.

    So, at the moment, there isn’t a setting available to switch that behaviour back.

    Terms & ConditionsAccessibility statement