Dataset Export not showing Brand filter options (Daily Report works fine) | Community
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Dataset Export not showing Brand filter options (Daily Report works fine)

Hi everyone,

I'm having an issue with Dataset Export in Intercom.

In Daily Report I can successfully filter by "Brand is not [specific brand]" and get the correct data.

However, when I go to Dataset Export, the same Brand filter is available in the UI, but when I select it, there is no content inside (no brands to choose from). It feels like the filter is broken in Export.

Has anyone experienced this? Is there a known limitation or workaround?

Thanks in advance!

Best answer by Sean Meade Forum Support Lead

Just to close the loop here, this was a bug and has since been fixed!

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    3 replies

    Karla T
    Intercom Team
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    • Karla TIntercom Team
    • Intercom Team
    • August 9, 2026

    Hi ​@Santi Añez 👋  Karla here from the community team here! I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly.

    Karla T | Leading Community at Intercom
    Intercom Team
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    Hi ​@Santi Añez I see this has already been fixed, thanks ​@Karla T for raising this with the team!

    Intercom Team
    Forum|alt.badge.img+7

    Just to close the loop here, this was a bug and has since been fixed!

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