Currently, without access to the Intercom dashboard, there is no easy way to see which teammates are assigned to which team inboxes. This becomes especially challenging when working with numerous teammates and team inboxes, as manual tracking is no longer realistic.
I would like to suggest adding an “Export CSV” option in
Settings → Workspace → Teammates.
In addition to the existing columns, the export could include a new column listing all team inboxes that each teammate belongs to.
This would allow teams to:
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Review inbox coverage outside of Intercom
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Verify whether each team has enough people assigned
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Manage large, complex team structures more easily
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Create reports and analyses in Excel or other tools without needing direct dashboard access
This small addition would significantly improve visibility and operational reporting for teams managing multiple inboxes and many teammates.
