[Help center Collection] Android alway show France language. | Community
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[Help center Collection] Android alway show France language.

  • July 14, 2025
  • 3 replies
  • 378 views
N

Android devices always shows France language at the title of Help Center Collection although I have changed to English by updateUser, all content change to English correctly.

 

Best answer by Jacques Reynolds

Hey ​@noilaiquen 👋 Jacques here from Intercom Support. I hope all is well today!

The Help Center in the mobile SDK uses the device's language setting or a language override if set, and applies that to the Help Center if it’s supported in the workspace.

However, mobile users are not able to select their own language within the app, and the language selector available on the web Help Center is not supported on iOS or Android. This means that even if you update the user’s language via updateUser and the content changes to English, the UI elements such as the collection title may still display in the device’s language (e.g., French) if that is the device’s setting.

This is a known limitation of the mobile SDK.

3 replies

Jacques Reynolds
Intercom Team
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Hey ​@noilaiquen 👋 Jacques here from Intercom Support. I hope all is well today!

The Help Center in the mobile SDK uses the device's language setting or a language override if set, and applies that to the Help Center if it’s supported in the workspace.

However, mobile users are not able to select their own language within the app, and the language selector available on the web Help Center is not supported on iOS or Android. This means that even if you update the user’s language via updateUser and the content changes to English, the UI elements such as the collection title may still display in the device’s language (e.g., French) if that is the device’s setting.

This is a known limitation of the mobile SDK.

Jacques Reynolds
P

Hi. I tested this on both android and ios and it seems to me that setting languageOverride on android doesn’t work whereas on ios it does. 
I tested this on both platforms with same user
Changed language from english to french on android
Restarted app and help center was still in english
Checked that user in intercom and language override was still english
I then changed language on ios
Checked that user in intercom and language override was now french
Restarted Android app and both apps now show help center in french 
We are using React native 

S
Intercom Team
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Hey ​@noilaiquen, I believe this has been fixed in the more recent versions of the SDKs where they both follow the same language rules. Could you update to 19.5.6 on iOS and 18.0.0 on Android and test this again?

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