Android devices always shows France language at the title of Help Center Collection although I have changed to English by updateUser, all content change to English correctly.
Answered
[Help center Collection] Android alway show France language.
Best answer by Jacques Reynolds
Hey
The Help Center in the mobile SDK uses the device's language setting or a language override if set, and applies that to the Help Center if it’s supported in the workspace.
However, mobile users are not able to select their own language within the app, and the language selector available on the web Help Center is not supported on iOS or Android. This means that even if you update the user’s language via updateUser and the content changes to English, the UI elements such as the collection title may still display in the device’s language (e.g., French) if that is the device’s setting.
This is a known limitation of the mobile SDK.
+7- Intercom Team
- 216 replies
- Answer
Hey
The Help Center in the mobile SDK uses the device's language setting or a language override if set, and applies that to the Help Center if it’s supported in the workspace.
However, mobile users are not able to select their own language within the app, and the language selector available on the web Help Center is not supported on iOS or Android. This means that even if you update the user’s language via updateUser and the content changes to English, the UI elements such as the collection title may still display in the device’s language (e.g., French) if that is the device’s setting.
This is a known limitation of the mobile SDK.
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