Hi @user600​ ,

Just to confirm, you want to track link usage in outbound e-mails and in-app chats?

Hi @user600​ 👋

Just to add on to what Roy said, are you trying to see how many times a link was engaged with in an outbound message? Once we have more details, we'll be able to answer your question!

Appreciate the response. I have attached an example image that hopefully goes towards explaining it in more details. But in short, I am trying to see (report on) how many times a link or links (in the example: URL, Email or Phone number) have been clicked on within the Intercom chat.