Hey @vishnu​ 👋

We recently released a new feature called Real Time Dashboard in which you can monitor teammates activities. Some of the data you can retrieve is for example:

Status

Current status of the selected teammate (one of Active. Away, Away & Reassigning)

Time on status

The length of time an agent has been on their current status (Active, Away, or Away and reassigning)

Total active

Total time a teammate’s status has been set to Active within the selected timeframe

First online

Time when the admin was first seen as Active after a long period of inactivity.

Last seen

The time when an agent was last detected viewing Intercom in the browser

This feature is only available on certain pricing plans but feel free to drop us a message through the Messenger if you'd like any more info on this 🙌