Hi guys,
One of the things we do is to measure the number of tickets/conversations we started.
What’s the best way to create a report that shows that on a weekly/monthly basis?
Thank you!
Ro
Hi guys,
One of the things we do is to measure the number of tickets/conversations we started.
What’s the best way to create a report that shows that on a weekly/monthly basis?
Thank you!
Ro
Best answer by Diogo Silva
Hi Ben,
To create a report that measures the number of tickets/conversations started weekly or monthly, you can follow these steps
Access the Reports section ⭢ Create a new custom report ⭢ Choose the "New Conversations" or "New Tickets" metric ⭢ Select aggregation by week or month depending on your preference ⭢ Set the desired date range for the report, you can add additional filters such as channel or team if necessary
This report will provide a clear view of the volume of new conversations or tickets over time, helping you identify trends and manage your team's workload.
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