How to find how many tickets and conversations WE sent out

Question

Hi guys, One of the things we do is to measure the number of tickets/conversations we started.What’s the best way to create a report that shows that on a weekly/monthly basis? Thank you!Ro

Diogo Silva · Accepted Answer

Hi Ben,To create a report that measures the number of tickets/conversations started weekly or monthly, you can follow these stepsAccess the Reports section ⭢ Create a new custom report ⭢ Choose the "New Conversations" or "New Tickets" metric ⭢ Select aggregation by week or month depending on your preference ⭢ Set the desired date range for the report, you can add additional filters such as channel or team if necessaryThis report will provide a clear view of the volume of new conversations or tickets over time, helping you identify trends and manage your team's workload.

Fario Consulting · Answer

Hi,You can also look into using the "Conversation started at" event as a filter in your custom reports...it would help you to count conversations based on when they were initiated by your team

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded