Hi everyone!
Is anybody tracking the First Contact Resolution Rate metric within Intercom? What approach do you use?
Hi everyone!
Is anybody tracking the First Contact Resolution Rate metric within Intercom? What approach do you use?
Hey @user1734 ! This metric is included in our Effectiveness Report. This feature is part of our Inbox Premium plan. Would you be interested in signing up for the Premium plan? If so, I would suggest you to start a conversation with our support team.
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