Is anyone tracking the First Contact Resolution Rate metric? | Community
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Is anyone tracking the First Contact Resolution Rate metric?

  • April 3, 2022
  • 1 reply
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U

Hi everyone!

Is anybody tracking the First Contact Resolution Rate metric within Intercom? What approach do you use?

Best answer by Aparna

Hey @user1734​ ! This metric is included in our Effectiveness Report. This feature is part of our Inbox Premium plan. Would you be interested in signing up for the Premium plan? If so, I would suggest you to start a conversation with our support team.

1 reply

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Employee
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  • AparnaEmployee
  • Employee
  • 328 replies
  • Answer
  • April 5, 2022

Hey @user1734​ ! This metric is included in our Effectiveness Report. This feature is part of our Inbox Premium plan. Would you be interested in signing up for the Premium plan? If so, I would suggest you to start a conversation with our support team.


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