Nonclickable Download file button

Question

Hello guys,I cannot download CSV reports from Intercom since yesterday. The Download file button is nonclickable. Support can’t help. They keep suggesting clearing cache and cookies or Incognito mode. All of my colleagues have the same issue. I know it’s not the end of the month but maybe someone tried to download reports already. Is this my account-related or a mass issue? It’s definitely has nothing to do with the browser cause we tried different devices and browsers. Thanks.

IR Support team · Accepted Answer

Ok, so this issue is related to their latest updates which prevents any links/buttons from being opened in the Intercom Inbox. You have to search for it in your email inbox. For some reason I could find these reports only in the All Mail folder and not in the Inbox or Spam or any other folder.

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