Hello everyone!
It is posible to create an report with subjects that appear most in chat with customers? I believe that in Reports - Conversation Topics I can create it, but there's no option yet to create this reports in Spanish or Portuguese.
Hope you guys can help me!
Best answer by Shauna
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Hello
If you have ‘Custom Reports’ - you can also build out a report with specifications to view by “topic” which is ‘Conversation Topic’ 👇🏼
When you mention - “there's no option yet to create this reports in Spanish or Portuguese.” - do you actually want the report in the language of ‘Spanish’ and ‘Portuguese’ - this would be a feature request 🚀 I will flag this with the Product team for you!
Let me know if you have any questions!
Hi Shauna, thanks for replying this topic!
The main goal is creating a report, it can be in english, we can translate to spanish or portuguese later.
I didn't found this filter "Topic" in Custom Reports. There is another way to do this kind of report?
Best regards!
Video 📷📷📷
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