Report with subjects that appear most in chat with customers

Question

Hello everyone!It is posible to create an report with subjects that appear most in chat with customers? I believe that in Reports - Conversation Topics I can create it, but there's no option yet to create this reports in Spanish or Portuguese.Hope you guys can help me!

Shauna · Accepted Answer

Hello @guilhermebusanello.versat 👋🏼 Shauna here from Support!If you have ‘Custom Reports’ - you can also build out a report with specifications to view by “topic” which is ‘Conversation Topic’ 👇🏼When you mention - “there's no option yet to create this reports in Spanish or Portuguese.” - do you actually want the report in the language of ‘Spanish’ and ‘Portuguese’ - this would be a feature request 🚀 I will flag this with the Product team for you!Let me know if you have any questions!

guilhermebusanello.versat · Answer

Hi Shauna, thanks for replying this topic!The main goalis creating a report, it can be in english, we can translate to spanish or portuguese later.I didn't found this filter "Topic" in Custom Reports. There is another way to do this kind of report?Best regards!

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