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Report with subjects that appear most in chat with customers


Hello everyone!

It is posible to create an report with subjects that appear most in chat with customers? I believe that in Reports - Conversation Topics I can create it, but there's no option yet to create this reports in Spanish or Portuguese.

Hope you guys can help me!

Best answer by Shauna

Hello @guilhermebusanello.versat  👋🏼 Shauna here from Support! 

If you have ‘Custom Reports’ - you can also build out a report with specifications to view by “topic” which is ‘Conversation Topic’ 👇🏼

When you mention - “there's no option yet to create this reports in Spanish or Portuguese.” - do you actually want the report in the language of ‘Spanish’ and ‘Portuguese’ - this would be a feature request 🚀 I will flag this with the Product team for you! 

Let me know if you have any questions! 

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Shauna
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  • Intercom Team
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  • Answer
  • April 20, 2023

Hello @guilhermebusanello.versat  👋🏼 Shauna here from Support! 

If you have ‘Custom Reports’ - you can also build out a report with specifications to view by “topic” which is ‘Conversation Topic’ 👇🏼

When you mention - “there's no option yet to create this reports in Spanish or Portuguese.” - do you actually want the report in the language of ‘Spanish’ and ‘Portuguese’ - this would be a feature request 🚀 I will flag this with the Product team for you! 

Let me know if you have any questions! 


Hi Shauna, thanks for replying this topic!

The main goal is creating a report, it can be in english, we can translate to spanish or portuguese later.

I didn't found this filter "Topic" in Custom Reports. There is another way to do this kind of report?

Best regards!


  • New Participant
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  • May 16, 2023

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