Screen reader is not announcing the 'Did this answer your question?' label for the feedback controls in windows.

Test Environment:

OS: Windows 11 version 25H2 (OS Build 26220.7271)

Browser: Edge (Version 143.0.3650.75)

Screen Reader: NVDA (2025.3.2), JAWS (2025.2508.120). Narrator

URL: https://www.intercom.com/help/en/articles/9639255-getting-started-with-intercom

User Impact:

Screen reader users will miss the ‘Did this answer your question?’ label for feedback controls, making it unclear what the controls represent. This can lead to confusion and incorrect responses during feedback submission.

Pre-Requisites:
Enable NVDA
 

Repro Steps:

1. Open the URL: Getting started with Intercom | Intercom Help in edge browse in windows.
2. Intercomm page will open.
3. Press tab key to navigate to the Feedback controls.
4. Verify whether Screen reader is announcing the 'Did this answer your question?' label for the feedback controls in windows or not.

Actual Result:

Screen reader is not announcing the 'Did this answer your question?' label for the feedback controls in windows.

NVDA announces: Disappointed Reaction toggle button not pressed. 

Refer Attachment:

1. Screen reader is not announcing the 'Did this answer your question' label for the feedback controls in windows.png
2. Screen reader is not announcing the 'Did this answer your question' label for the feedback controls in windows.mp4

Expected Result:
Screen reader should announce the 'Did this answer your question?' label for the feedback controls in windows.

NVDA should announce: 'Did this answer your question?' grouping Disappointed Reaction toggle button not pressed.