TeamMate Active & Away status

  • 8 November 2023
  • 1 reply

Hello Team,


Please help to fetch the Report to check the Active and Away status on Intercom for my Team.



Also, please help how can I get Unique response timestamp based data for all the conversation TMs are having.


Best answer by Shauna 14 November 2023, 13:49

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Hey @Annie Kapoor 👋🏼  Shauna here from Support! 

There is no way to ‘export’/’fetch’ a report on the Teammates - Active & Away Statuses. This is only viewable in the UI of Intercom > Help Desk > Dashboard. 

I'll definitely let the team know that this is something you would like to see in the future though. Happy to submit that as a feature request for you 😊  I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here 👀

In regards to your 2nd question - could you please expand on this further? - “Unique response timestamp based data for all the conversations”