Hello Team,
Please help to fetch the Report to check the Active and Away status on Intercom for my Team.
Also, please help how can I get Unique response timestamp based data for all the conversation TMs are having.
Best answer by Shauna
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+4
Hey
There is no way to ‘export’/’fetch’ a report on the Teammates - Active & Away Statuses. This is only viewable in the UI of Intercom > Help Desk > Dashboard.
I'll definitely let the team know that this is something you would like to see in the future though. Happy to submit that as a feature request for you 😊 I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here 👀
In regards to your 2nd question - could you please expand on this further? - “Unique response timestamp based data for all the conversations”
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