Unable to add a Teammate to a Team without Inbox Seat

Question

We don't need a teammate (call them X) to have access to the Inbox, we just need him to belong to a team.Here are the replication steps1. Assign teammate X an Inbox seat license2. Add teammate X to the Sales team successfully3. However as soon as I remove the Inbox seat from teammate X, he disappears from the Sales team.

Jacques Reynolds · Accepted Answer

Hey ​@Valerio Chang👋 Jacques here from Intercom Support. I hope all is well today!When a teammate is assigned an Inbox seat, they gain access to the team inbox and can be part of a team like Sales. However, if you remove the Inbox seat, the teammate loses access to the Inbox and its associated features, which would include being part of a team that requires Inbox access.Teammates without an Inbox seat can still be part of the Intercom platform but with limited capabilities. They can reply to conversations through the Contacts page and use internal notes and mentions, but they cannot be assigned to conversations or use other Inbox features.If you only need the teammate to belong to a team without Inbox access, you could assignthem a Lite seat. Lite seats allow teammates to view conversations when mentioned and contribute with internal notes, but they cannot reply directly to customers.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded