Where can I find a Login/Logout Report?

Question

Hi everyone, I’m a WFM employee assigned to a new client who’s using Intercom, and it’s my first time to use it. I am looking into building a payroll report, currently they pay the employees just based on how long they are logged in which I can easily find the report in intercom (Adherence Report), however, they wanted to change it and reference it with their schedules. The only way to do it is to use the Login/Logout report of each employee which shows what exact time an employee logged in/out. I can’t seem to find the report in intercom. Is there anyone here who happen to find that report and if you can share where in intercom can I get it?

Adam Warden · Accepted Answer

Hello!I was able to find this information from Fin but I am not sure if this solves your issue:Intercom does not provide a dedicated "Login/Logout" report in the standard UI. However, you can review teammate login and logout activity using the Teammate Activity Logs, which are found underSettings > Workspace > Teammates > Activity logs. You need the appropriate permissions to access these logs, and you can filter by teammate or date range and download the logs as a CSV file for further analysis. This log includes actions such as logins and logouts, which can help you reference exact times for payroll purposes .Let me know if this isn’t what you are looking for.Hope it helps!​

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