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Which conversations events can I add as filters to my custom reports?

  • February 24, 2021
  • 1 reply
  • 9 views

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Which conversations events can I add as filters to my custom reports?

1 reply

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • February 24, 2021

You can also choose which conversation event must have occurred in that date range for the conversation to be counted in your report:

 

  • Conversation started at.
  • First teammate reply at.
  • First closed.

 

Screen Shot on 2021-02-24 at 16-10-17 

Note: If you choose a relative date range like ‘Past 4 weeks’ the chart will always show you the past 4 weeks. If you choose specific dates, it will always show data from those specific dates.


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