Why can’t I aggregate conversation volume in my custom report? | Community
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Why can’t I aggregate conversation volume in my custom report?

  • Feb 24, 2021 4:07 PM UTC
  • 1 reply
  • 165 views
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I can aggregate all other conversation metrics in a custom report except for conversation volume, why is that?

1 reply

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Feb 24, 2021 4:08 PM UTC

Conversation volume will always display as a total. Unlike other conversation metrics in a custom report, it’s not possible to aggregate conversation volume.

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