Does anyone else experience SPF issue with Outlook? | Community
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Question

Does anyone else experience SPF issue with Outlook?

  • July 23, 2026
  • 2 replies
  • 167 views

Getting intermittent hard bounces from Outlook/Microsoft recipients:

```
550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.
SPF=Fail, DKIM=Pass, DMARC=Pass
```

 

Setup: domain SPF managed via Sendmarc, mail sent through Intercom → Sparkpost EU. DMARC passes via DKIM alignment, so by DMARC's own rules this should be fine — but Microsoft is rejecting on SPF specifically.


I’m being told by Intercom that this is just an accepted loss with not being able to respond to these customers.  Anyone else experience this? 
 

2 replies

We are having same issue, started 2 days ago. Did you solved yours ?
 

 


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Hi ​@Jamie Forbes & ​@StephanieSteadypay, sorry for the delay here. I believe some work has been done on this and just wondering if either of you are still experiencing this issue?